Refund and Returns Policy

last Updated: October 10, 2026

At Unity International, we are committed to providing exceptional quality, craftsmanship, and service. Every piece of jewelry is handled with care to ensure it meets our standards of quality and authenticity.

Please read our Refund & Return Policy carefully before placing an order through our website.

1. Return Eligibility

Due to the high value and unique nature of our diamond and gemstone jewelry, returns are subject to the following conditions:

  • Eligible products may be returned within 7 days of delivery, subject to our approval and the conditions outlined in this policy.

  • The item must be unused, unworn, undamaged, and returned in its original condition.

  • All original packaging, certificates, documentation, tags, and accessories must be included.

  • Products must pass our inspection and verification process before a return or refund is approved.

  • Customers must contact us and receive return authorization before sending any item back.

Items that do not meet these conditions may be refused for return.

2. Non-Returnable Items

For quality assurance, authenticity, and security reasons, the following items are generally not eligible for return or refund:

  • Custom-made, personalized, or specially commissioned jewelry.

  • Jewelry manufactured or modified according to a customer’s specifications.

  • Items that have been resized, repaired, altered, engraved, or otherwise modified after delivery.

  • Products showing signs of wear, damage, misuse, or tampering after delivery.

  • Loose diamonds, gemstones, or certified stones, unless a return is expressly approved in writing.

  • Products sold under special sale, clearance, or final-sale terms, where legally permitted.

These exclusions do not limit any rights or remedies available to customers under applicable law.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and its packaging.

We will review the information and advise you on the next steps. Where an issue is verified, we will work with you to provide an appropriate remedy, which may include repair, replacement, or a refund, as required by applicable law.

Please retain the original packaging until the issue has been resolved.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer service team with your order number and reason for the return.

  2. Wait for written confirmation and return instructions from our team.

  3. Pack the item securely with all original packaging, certificates, and documentation.

  4. Ship the item using an insured and trackable shipping service approved by our team.

  5. Once received, the item will undergo inspection and authenticity verification.

Please do not send products to us without prior authorization. Unauthorized returns may be delayed or refused, subject to applicable law.

5. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • Processing will begin within 7 business days after approval.

  • The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

  • Original shipping charges and return shipping costs are generally non-refundable, except where required by law or where the return results from our error or a verified product issue.

For high-value transactions, additional verification may be required before a refund is processed.

6. Exchanges and Repairs

Exchanges, resizing, repairs, or other adjustments may be available upon request and are subject to product eligibility and approval by Unity International.

Any applicable service charges, shipping fees, or additional costs will be communicated before work begins.

Custom-made or modified products may not be eligible for exchange unless required by applicable law or agreed to in writing.

7. Return Shipping and Insurance

Customers are responsible for return shipping costs unless the return is due to our error, a verified defect, or applicable law requires otherwise.

Due to the high value of diamond and gemstone jewelry, all approved returns must be shipped using a secure, trackable, and appropriately insured method.

Unity International cannot guarantee reimbursement for items lost or damaged during return shipping where the customer is responsible for arranging the shipment.

8. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Cancellation requests may be accepted before an order enters production, customization, or shipment. Once production has started or an order has been dispatched, cancellation may no longer be possible, subject to applicable law.

Special orders, custom-made jewelry, and commissioned pieces may be subject to separate cancellation terms disclosed at the time of purchase.

9. International Orders

For international orders, customers are responsible for reviewing any applicable customs duties, import taxes, and delivery requirements before placing an order.

Any refund relating to international shipping, customs duties, or taxes will be handled in accordance with applicable law and the relevant customs or tax authority’s procedures.

Return shipping arrangements for international orders must be approved by our team before dispatch.

10. Contact Us

For questions about returns, refunds, exchanges, or order concerns, please contact us:

Unity International

Website: https://jewelsbyunity.com

Email: unityinternationalthailand@gmail.com

Please include your order number in all order-related correspondence so we can assist you efficiently.

Our Commitment

At Unity International, we value trust, transparency, and long-term relationships with our customers. We aim to handle every return or refund request fairly and professionally while protecting the quality, authenticity, and integrity of our jewelry.

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